Terms & Conditions

Latest update: January 2nd 2022

This website (hereinafter “Website” or “Site”) is operated by Kimboo Toys. (hereinafter “Kimboo”). On this Site, the terms “we”, “us” and “our” refer to Kimboo. Kimboo provides this Website, including all of the information, tools and other materials available to you, the user, therein, subject to your acceptance of all of the terms, conditions, policies and notices set out here.

By visiting our Website, you agree to be bound by the present terms (“Terms and Conditions”, “Terms”) including the additional terms, conditions and policies to which this document refers. These Terms apply to all users of this Site.

Please read these Terms carefully before accessing, using, or making a purchase on our Site. If you do not accept all of the Terms of this agreement, please do not access our Site.

All new features that will be added to this Website at a later date will also be subject to these Terms.


Online payments are made through PayPal, credit card and debit.


You have 30 days after delivery of an item to return it*. If your order was delivered more than 30 days ago, your item cannot be returned under any circumstances.

Return conditions

To be authorized, your return must meet all of these conditions:

  • Mint condition, perfect, resalable and never used
  • Has never been assembled , fully or partially (applies to items that require assembly)
  • Include all original parts , including instructions and hardware.

Important information

  • You are responsible for arranging the return and paying for the cost of returning your item.
  • KIMBOO is free to accept or refuse a return if it does not comply with all of these return conditions.
  • In the event of a return that does not comply with these conditions, your item will be returned to you at your expense OR your item will be donated to a local charity and 50% of the item value will be refunded to you

Procedure for making a return

  1. Make sure that all the above mentioned return conditions are met.
  2. Send an email to info@kimboo.com
  3. Our customer experience team will analyze your return request and confirm if it is accepted by email, along with return instructions.


Our KIMBOO™ products are warranted to be free from defects in materials and workmanship when used under normal conditions for the purpose intended and with our recommendations, which are available here: User Guide. The guarantee is 180 days after the delivery. (return shipping not included).


We ship across Canada and the USA. Orders destined to Canada, must be placed in CAD, orders destined to the USA, must be placed in USD.

We ship in less than 48hrs (processing time), except pre-orders. We offer FREE standard shipping and expedited shipping (in Canada only, additional fee of 5$). We reserve the right to charge an additional fee for shipping to remote areas in Canada: Nunavut, Newfoundland and Labrador, Northwest Territories and Yukon.

Delivery times are approximate – delivery may take longer or shorter than indicated, especially in November and December (holiday period). We are not responsible for delays.

If for any reason (for instance: wrong address or incomplete address, missing buzzer number, package is not pick up by purchaser), the package is returned to us, you agree to pay the return delivery costs as well as the original delivery costs.

ATTENTION for the USA: Custom fees may apply and are the responsibility of the purchaser.

Cancellation of orders

Please note that certain orders may be canceled at our own discretion if the product is listed at an incorrect price or for anyother reason.

Orders for which a shipping label has been already created or orders that are already shipped out cannot be canceled.

For other orders, there is a cancelation fee of 5% of the purchase value.

Use of our Website and prohibited practices

You are prohibited from using our Site or the content found therein:

  • For illegal purposes or to violate the laws of your jurisdiction;
  • In order to impersonate another person or to submit false or misleading information;
  • In order to compromise the security or the functionality of our Site;
  • To collect or track the personal data of others;
  • In a way that infringes our intellectual property rights or those of third parties.

We reserve the right, at our sole discretion, without notice, to terminate this agreement if we deem that you have been unable to comply with these Terms, if we deem your behavior on this Site to be unacceptable, or for any other reason.

Links to other websites

Our Site may contain links to other third-party websites or other services which are not owned nor controlled by Kimboo.

Kimboo has no control and assumes no responsibility for the content, practices or privacy policies of any other site or service owned by third parties. In addition, you agree that Kimboo will not be liable, directly or indirectly, for potential damage and / or loss in connection with the use of such content, products or services.

Intellectual property 

Copyright: We are either holders of the intellectual property rights on the content of our Website, including text in underlying HTML, text, videos, images (including the arrangement and layout of this site), or authorized by the holder of the intellectual property rights over this content to use the content on our Website. All of the images, videos, content and other elements that compose our Website are also copyrighted works, and we (subject to the rights of our licensors and licensees under applicable agreements, contracts and arrangements) hold all rights with respect to them. You must comply with all other notices or other restrictions on copyright found on our site. It is prohibited to reproduce, distribute or transmit the copyright-protected documents on our Website without first obtaining our permission. You may display on your computer, download or print a copy of the information from our Website for non-commercial purposes only.

Trademarks: All trademarks, service marks and logos included on our Website are property of Kimboo or third parties and you may not use them without the express, prior written consent of Kimboo or the applicable third party. Note that a trademark application has been filed for KIMBOO ™.

Changes to the present Terms

You can consult the most recent version of the Terms at any time on this page (the last update date will be mentioned at the beginning of the present Terms).

We reserve the right, at our own discretion, to modify or replace these terms at any time. Your continued use of our Site constitutes acceptance of these changes.

Limitation of Liability KIMBOO ™ products 

The use of KIMBOO ™ toys / products involves inherent risks which can cause serious bodily harm. You agree and consent to assume all risks and responsibilities arising from the use of KIMBOO ™ toys / products. Kimboo assumes no liability arising from the use of its products and specifically exonerates itself from liability arising from an accident. Please read our User Guide carefully before using any of our products. Adult supervision is required at all times. SAFETY FIRST!

Our Website We do not guarantee or claim that your use of our Website will be uninterrupted, rapid, secure or error-free.

We do not guarantee that the results that could be obtained through the use of the Website will be accurate or reliable.

You agree that from time to time we may delete the Website for indefinite periods of time or limit access to it without notifying you in advance.

You agree that your use of our Website is at your sole risk. We assume no responsibility for any loss or damage of any kind arising from the use of our Site or the content available therein. We do not guarantee the quality, accuracy or completeness of the statements or information found on our Site.

You use this Website and the content you choose to download at your own risk. Kimboo assumes no responsibility for costs related to data loss, damage caused to them, repair or replacement of property, material or equipment, or any other damage that results from your use or inability to use this Site or the documents and files therein.


You agree to indemnify, defend and protect Kimboo, our affiliates, subsidiaries, partners, officers, directors, employees and suppliers with respect to any claim and all costs, including reasonable attorneys’ fees, made by any third party arising from your violation of these Terms or your use of the Site.

Applicable law

These Terms, as well as any other separate agreement through which we provide you with our Website, will be governed by and interpreted under the laws in force in the province of Quebec, Canada, without giving effect to its principles of conflict of laws.

Dispute resolution

Any litigation or dispute between you and Kimboo will be submitted to the competent court in the judicial district of Montreal, exclusively.

Contact information

You can send us your questions regarding the Terms to the following email address: info@kimboo.ca.

Our address:

Jouets KIMBOO Inc.

2405 rue des Harfangs

Saint-Laurent, Quebec,

H4R 2S5, Canada