Shipping & Returns

Latest update: January 2nd 2022

Returns

You have 30 days after delivery of an item to return it*. If your order was delivered more than 30 days ago, your item cannot be returned under any circumstances. 

Return conditions

To be authorized, your return must meet all of these conditions:

  • Mint condition, perfect, resalable and never used
  • Has never been assembled , fully or partially (applies to items that require assembly)
  • Include all original parts , including instructions and hardware.

Important information

  • You are responsible for arranging the return and paying for the cost of returning your item.
  • KIMBOO is free to accept or refuse a return if it does not comply with all of these return conditions.
  • In the event of a return that does comply with these conditions, a 15% restocking fee will be applied (deducted from your reimbursement).
  • In the event of a return that does not comply with these conditions, your item will be returned to you at your expense OR your item will be donated to a local charity and 50% of the item value will be refunded to you

Procedure for making a return

  1. Make sure that all the above mentioned return conditions are met.
  2. Send an email to info@kimboo.com
  3. Our customer experience team will analyze your return request and confirm if it is accepted by email, along with return instructions.

*Delivery

We ship across Canada and the USA. Orders destined to Canada, must be placed in CAD, orders destined to the USA, must be placed in USD.

We ship in less than 48hrs (processing time), except pre-orders. We offer FREE standard shipping and expedited shipping (in Canada only, additional fee of 5$). We reserve the right to charge an additional fee for shipping to remote areas in Canada: Nunavut, Newfoundland and Labrador, Northwest Territories and Yukon.

Delivery times are approximate – delivery may take longer or shorter than indicated, especially in November and December (holiday period). We are not responsible for delays.

If for any reason (for instance: wrong address or incomplete address, missing buzzer number, package is not pick up by purchaser), the package is returned to us, you agree to pay the return delivery costs as well as the original delivery costs.

ATTENTION for the USA: Custom fees may apply and are the responsibility of the purchaser.

Cancellation of orders

Please note that certain orders may be canceled at our own discretion if the product is listed at an incorrect price or for anyother reason.

Orders for which a shipping label has been already created or orders that are already shipped out cannot be canceled.

For other orders, there is a cancelation fee of 5% of the purchase value.