We issue refunds to the original method of payment OR in a form of credit - Gift Cards. Any price adjustments are not acceptable (example: a product was bought a day before Black Friday, without any discount - no refund will be processed).
You have 30 days after delivery of an item to return it*. If your order was delivered more than 30 days ago, your item cannot be returned under any circumstances.
To be authorized, your return must meet all of these conditions:
- Mint condition, perfect, resalable and never used
- Has never been assembled , fully or partially (applies to items that require assembly)
- Include all original parts , including instructions and hardware.
- You are responsible for arranging the return and paying for the cost of returning your item.
- KIMBOO is free to accept or refuse a return if it does not comply with all of these return conditions.
- In the event of a return that does comply with these conditions, a 15% restocking fee will be applied (deducted from your reimbursement).
- In the event of a return that does not comply with these conditions, your item will be returned to you at your expense OR your item will be donated to a local charity and 50% of the item value will be refunded to you
Procedure for making a return
- Make sure that all the above mentioned return conditions are met.
- Send an email to firstname.lastname@example.org
- Our customer experience team will analyze your return request and confirm if it is accepted by email, along with return instructions.